
| Education and Training ó Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. |
| Administration and Management ó Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. |
| English Language ó Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| Personnel and Human Resources ó Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. |
| Customer and Personal Service ó Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| Psychology ó Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. |
| Public Safety and Security ó Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. |
| Law and Government ó Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. |
| Clerical ó Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. |
| Communications and Media ó Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. |
| Active Listening ó Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Reading Comprehension ó Understanding written sentences and paragraphs in work related documents. |
| Monitoring ó Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
| Learning Strategies ó Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things. |
| Management of Personnel Resources ó Motivating, developing, and directing people as they work, identifying the best people for the job. |
| Speaking ó Talking to others to convey information effectively. |
| Critical Thinking ó Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Instructing ó Teaching others how to do something. |
| Social Perceptiveness ó Being aware of others' reactions and understanding why they react as they do. |
| Time Management ó Managing one's own time and the time of others. |
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Performing Administrative Activities ó Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. |
| Developing and Building Teams ó Encouraging and building mutual trust, respect, and cooperation among team members. |
| Organizing, Planning, and Prioritizing Work ó Developing specific goals and plans to prioritize, organize, and accomplish your work. |
| Resolving Conflicts and Negotiating with Others ó Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. |
| Coordinating the Work and Activities of Others ó Getting members of a group to work together to accomplish tasks. |
| Guiding, Directing, and Motivating Subordinates ó Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. |
| Dependability ó Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Leadership ó Job requires a willingness to lead, take charge, and offer opinions and direction. |
| Integrity ó Job requires being honest and ethical. |
| Self Control ó Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Stress Tolerance ó Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Cooperation ó Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Initiative ó Job requires a willingness to take on responsibilities and challenges. |
| Adaptability/Flexibility ó Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Attention to Detail ó Job requires being careful about detail and thorough in completing work tasks. |
| Concern for Others ó Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| Relationships ó Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
| Independence ó Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
| Working Conditions ó Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions. |
| 11-3042.00 | Training and Development Managers |
| 11-9033.00 | Education Administrators, Postsecondary |
| 11-9111.00 | Medical and Health Services Managers |
| 11-9151.00 | Social and Community Service Managers |
| 13-1073.00 | Training and Development Specialists |
| 13-1111.00 | Management Analysts |
| 25-9031.00 | Instructional Coordinators |
| 43-1011.00 | First-Line Supervisors/Managers of Office and Administrative Support Workers |