
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Manual Dexterity ó The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects. |
| Selective Attention ó The ability to concentrate on a task over a period of time without being distracted. |
| Category Flexibility ó The ability to generate or use different sets of rules for combining or grouping things in different ways. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Performing for or Working Directly with the Public ó Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| identifying Objects, Actions, and Events ó identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Handling and Moving Objects ó Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things. |
| Monitor Processes, Materials, or Surroundings ó Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. |
| Updating and Using Relevant Knowledge ó Keeping up-to-date technically and applying new knowledge to your job. |
| Assisting and Caring for Others ó Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. |
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Inspecting Equipment, Structures, or Material ó Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects. |
| Spend Time Making Repetitive Motions ó How much does this job require making repetitive motions? |
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Importance of Being Exact or Accurate ó How important is being very exact or highly accurate in performing this job? |
| Spend Time Standing ó How much does this job require standing? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Deal With External Customers ó How important is it to work with external customers or the public in this job? |
| Deal With Unpleasant or Angry People ó How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
| Sounds, Noise Levels Are Distracting or Uncomfortable ó How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable? |
| Physical Proximity ó To what extent does this job require the worker to perform job tasks in close physical proximity to other people? |
| Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls ó How much does this job require using your hands to handle, control, or feel objects, tools or controls? |
| Title | Job Zone Two: Some Preparation Needed |
| Overall Experience | Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. |
| Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers. |
| SVP Range | (4.0 to < 6.0) |
| Education | These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed. |
| 35-2021.00 | Food Preparation Workers |
| 35-3011.00 | Bartenders |
| 35-3021.00 | Combined Food Preparation and Serving Workers, Including Fast Food |
| 39-3093.00 | Locker Room, Coatroom, and Dressing Room Attendants |
| 41-2011.00 | Cashiers |
| 41-2021.00 | Counter and Rental Clerks |
| 41-2022.00 | Parts Salespersons |