Summary for:
License ClerksDescription:
Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, visual, or performance testing.Sample of reported job titles:
Sample of reported job titles: Drivers License Examiner, Clerk, License Clerk, Program Technician, Administrative Specialist, Dealer Support Technician, Motor Vehicle Field Representative, Motor Vehicle Representative, Licensing Services Clerk, Motor Vehicle License Clerk
Tasks | Knowledge | Skills | Abilities | Activites | Experience | Example | Education | Work Style | Work Values | Related Jobs | Wage | Employment | Expected Growth | Expected Need
Tasks:
- Collect prescribed fees for licenses.
- Code information on license applications for entry into computers.
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Answer questions and provide advice to the public regarding licensing policies, procedures, and regulations.
- Maintain records of applications made and licensing fees collected.
- Question applicants to obtain required information, such as name, address, and age, and record data on prescribed forms.
- Update operational records and licensing information, using computer terminals.
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
- Perform routine data entry and other office support activities, including creating, sorting, photocopying, distributing, and filing documents.
- Stock counters with adequate supplies of forms, film, licenses, and other required materials.
Knowledge:
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Written Comprehension ó The ability to read and understand information and ideas presented in writing. |
| Written Expression ó The ability to communicate information and ideas in writing so others will understand. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Deductive Reasoning ó The ability to apply general rules to specific problems to produce answers that make sense. |
| Inductive Reasoning ó The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). |
Skills:
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Interacting With Computers ó Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Performing for or Working Directly with the Public ó Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Interpreting the Meaning of Information for Others ó Translating or explaining what information means and how it can be used. |
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
| Updating and Using Relevant Knowledge ó Keeping up-to-date technically and applying new knowledge to your job. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Evaluating Information to Determine Compliance with Standards ó Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
Abilities:
| Importance of Being Exact or Accurate ó How important is being very exact or highly accurate in performing this job? |
| Telephone ó How often do you have telephone conversations in this job? |
| Contact With Others ó How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? |
| Face-to-Face Discussions ó How often do you have to have face-to-face discussions with individuals or teams in this job? |
| Deal With Unpleasant or Angry People ó How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? |
| Spend Time Sitting ó How much does this job require sitting? |
| Deal With External Customers ó How important is it to work with external customers or the public in this job? |
| Indoors, Environmentally Controlled ó How often does this job require working indoors in environmentally controlled conditions? |
| Structured versus Unstructured Work ó To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals? |
| Letters and Memos ó How often does the job require written letters and memos? |
Work Activities:
| Title | Job Zone Two: Some Preparation Needed |
| Overall Experience | Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty. |
| Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. |
| Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers. |
| SVP Range | (4.0 to < 6.0) |
| Education | These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed. |
Work Style:
| 13-1041.02 | Licensing Examiners and Inspectors  |
| 41-2021.00 | Counter and Rental Clerks |
| 43-3021.01 | Statement Clerks |
| 43-4041.01 | Credit Authorizers |
| 43-4081.00 | Hotel, Motel, and Resort Desk Clerks |
| 43-4111.00 | Interviewers, Except Eligibility and Loan |
| 43-4171.00 | Receptionists and Information Clerks |
| 43-5051.00 | Postal Service Clerks |
| 43-9041.01 | Insurance Claims Clerks |
Average (7% to 13%)