Summary for:
TellersDescription:
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.Sample of reported job titles:
Sample of reported job titles: Teller, Customer Service Representative (CSR), Bank Teller, Member Services Representative, Account Representative, Customer Service Associate (CSA), Personal Banking Representative, Roving Teller, Teller Coordinator
Tasks | Knowledge | Skills | Abilities | Activites | Experience | Example | Education | Work Style | Work Values | Related Jobs | Wage | Employment | Expected Growth | Expected Need
Tasks:
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- identify transaction mistakes when debits and credits do not balance.
- Prepare and verify cashier's checks.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Knowledge:
| Customer and Personal Service ó Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. |
| English Language ó Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. |
| Mathematics ó Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. |
Skills:
| Mathematics ó Using mathematics to solve problems. |
| Active Listening ó Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. |
| Service Orientation ó Actively looking for ways to help people. |
| Social Perceptiveness ó Being aware of others' reactions and understanding why they react as they do. |
| Reading Comprehension ó Understanding written sentences and paragraphs in work related documents. |
| Speaking ó Talking to others to convey information effectively. |
| Active Learning ó Understanding the implications of new information for both current and future problem-solving and decision-making. |
| Time Management ó Managing one's own time and the time of others. |
| Critical Thinking ó Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. |
| Monitoring ó Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. |
Abilities:
| Oral Comprehension ó The ability to listen to and understand information and ideas presented through spoken words and sentences. |
| Oral Expression ó The ability to communicate information and ideas in speaking so others will understand. |
| Information Ordering ó The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). |
| Problem Sensitivity ó The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. |
| Number Facility ó The ability to add, subtract, multiply, or divide quickly and correctly. |
| Speech Clarity ó The ability to speak clearly so others can understand you. |
| Near Vision ó The ability to see details at close range (within a few feet of the observer). |
| Speech Recognition ó The ability to identify and understand the speech of another person. |
| Mathematical Reasoning ó The ability to choose the right mathematical methods or formulas to solve a problem. |
| Perceptual Speed ó The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object. |
Work Activities:
| Communicating with Supervisors, Peers, or Subordinates ó Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. |
| Establishing and Maintaining Interpersonal Relationships ó Developing constructive and cooperative working relationships with others, and maintaining them over time. |
| Performing for or Working Directly with the Public ó Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. |
| Interacting With Computers ó Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. |
| Documenting/Recording Information ó Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. |
| Evaluating Information to Determine Compliance with Standards ó Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. |
| Getting Information ó Observing, receiving, and otherwise obtaining information from all relevant sources. |
| Making Decisions and Solving Problems ó Analyzing information and evaluating results to choose the best solution and solve problems. |
| Processing Information ó Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data. |
| Communicating with Persons Outside Organization ó Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail. |
Work Experience:
Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty.Work Examples:
These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers.Education Requirements:
These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed.Work Style:
| Integrity ó Job requires being honest and ethical. |
| Attention to Detail ó Job requires being careful about detail and thorough in completing work tasks. |
| Concern for Others ó Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. |
| Cooperation ó Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. |
| Dependability ó Job requires being reliable, responsible, and dependable, and fulfilling obligations. |
| Self Control ó Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. |
| Stress Tolerance ó Job requires accepting criticism and dealing calmly and effectively with high stress situations. |
| Social Orientation ó Job requires preferring to work with others rather than alone, and being personally connected with others on the job. |
| Adaptability/Flexibility ó Job requires being open to change (positive or negative) and to considerable variety in the workplace. |
| Leadership ó Job requires a willingness to lead, take charge, and offer opinions and direction. |
Work Values:
| Relationships ó Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service. |
| Support ó Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical. |
| Independence ó Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. |
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